Samad As Dooel ,is a family based company, founded in 2006 by avid vehicle enthusiasts. We came up with the idea of selling car floor mats ,on the local Car market bazaar. So, 2 years later we started to product it our selves, with a small cutting machine, one edging machine, and were doing it on our own. We started a small local shop in 2007 and start selling mats on our local market. We opened our first web shop in 2009, as the first and only company in car industry that have a web shop in North Macedonia. Аs the business grew, so did we improve our production, and today we have 30 employee, full automatic production , CNC cutting machines, new technology sewing machines, and also knitting machine, so you can customize your own logos or emblems. Our floor mats, are selling in 150 different countries worldwide, and everyone can get them in 2-5 business days with DHL WORLDWIDE SHIPPING. Samad AS is also owner of the USA based company

We use eBay money quarantee payment. You can pay via PayPal or Card.

We ship via DHL worldvide. Order tracking information will be provided once the item has shipped. We ship one day after receiving the order, and the delivery estimate is typically 2-6 days.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via eBay in message.

 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If the item is used even ones, we can not accept returning. So, if you have changed your mind, please do not use the item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only accept returns bu DHL ( Customer paying the costs )

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We only accept returns bu DHL ( Customer paying the costs )

Ordered Wrong Car ?

If you, somehow, select and ordered the wrong car, and you want to exchange it, you can, but first contact us. If you are not sure about the model of the car, than contact us via message and send picture of the outside the car so we can help you.

Shipped Wrong Car ?

If we, somehow make a mistake, and ship wrong car, then we will gladly send another one to you, without any cost on you, and you should not send back the wrong item.

At Carpeti Mats Store, we are committed to providing our customers with the best possible on-line shopping experience.

This includes a commitment to excellent customer service, even after your order has been delivered.

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 4 hours any day.